Did you know that nearly 50% of the insurance industry's workforce is nearing retirement, while millennials and Gen Z make up less than 30% of its talent pool? This generational gap poses both a challenge and a unique opportunity for the industry. The future of insurance will depend on its ability to attract, engage, and retain talent across generations, while also meeting the demands of a diverse clientele that expects more from their insurers than ever before.

That’s why the NAIC (National Association of Insurance Commissioners), an organization that unites state insurance regulators to protect consumers and ensure fair markets, has made generational diversity and financial success a central theme at this year’s conference. Evelyn Boswell, Chief Diversity Equity Inclusion Officer at NAIC, is leading the charge by spotlighting these important conversations.

On Monday, September 16th, Netta Jenkins, CEO of Aerodei, took the main stage alongside Ngozi Nnaji, Insurance Leader, for a compelling fireside chat titled "The Real Appeal: Captivating All Generations for Financial Success in Insurance." The event, which attracted over 1,000 attendees, energized participants and amplified the urgency for change.

During this session, thousands of insurance regulators, industry leaders, and innovators explored how to reshape the traditional insurance model by creating more inclusive strategies that appeal to all generations.
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Why does this matter? Capturing the attention of a diverse, multigenerational workforce and customer base is crucial for growth and profitability in the industry.

Key Takeaways:

1. Understanding and Addressing Generational Needs: Insurance is not one-size-fits-all. Learn how different generations perceive and use insurance products, and how to tailor your approach to meet their specific needs.

2. Effective Marketing and Intersectionality: Discover marketing techniques that resonate with today’s diverse, identity-driven consumers. By addressing intersectionality, insurance companies can build stronger, more inclusive relationships.

3. Profit through Generational Appeal and Educational Shifts: Learn how attracting a diverse, multigenerational workforce and rethinking educational pathways into the industry can unlock profitability and expand market share by tapping into underserved markets.

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At Aerodei, our platform quantifies inclusive actions and aligns to business impact. 

Explore the lineup of speakers at the NAIC Conference in Kansas City!